We sincerely apologize for the delay in your cross-chain transaction processing. Please kindly note that the customers' funds deposited to the wrong wallets are currently being recovered manually and individually. Combined with their high volume it causes significant processing delays.
Please be reassured that your BTC will be refunded to the correct wallet.
We kindly ask you to note that many other exchanges are charging a fee for deposit recovery starting from 0.1 BTC and higher. Out of goodwill, COSS does not charge any fees for deposit recovery.
Please be more patient about, as we can not bring out a specific time frame when the deposit will be recovered.
We apologize for any inconvenience caused and are thankful for your understanding.
Please let us know if you require further information. We would be happy to help.