Please allow some time for transactions to clear. 10-30 minutes on most ERC20 tokens and 1-3 hours for BTC as a general rule (exceptions may apply both ways).
Estimated time for deposits and withdrawals to be reflected in your wallets can take between 3 and 6 hours.
Do kindly inform us if this time frame was exceeded.
Please kindly provide us with your TXID (TxHash) and we will do our best to resolve the transaction as soon as possible.