Some users have reported that they are unable to check the status of the tickets they have sent to Our development team is working on a much more user-friendly alternative for the new UI.

Meanwhile, a recommended way to report your issues is to:

1) Visit:

2) If you have an existing Google, Facebook, or Twitter account, click the corresponding icon to log in using that icon. 

3)  Submit a new support ticket, then you will be able to check on the status of your ticket whenever you log in to Freshdesk.

  • If  you use the same email address for Google Account and Twitter Account, your ticket status will only be reflected on the Google Account and not Twitter Account. 

Warm regards,
C.O.S.S Support Team