If you have your 16-digit recovery key, you can use it to restore your 2FA app. If not, please send a ticket to disable your 2FA.


Once Support has received your ticket, we will disable your 2FA after calling you to verify your identity.


*Important:

Disabling your 2FA puts your account at risk, and you must immediately re-enable your 2FA when you regain access to your account. We would recommend that you write your new 16-digit key on paper and save it in a secure location.


To reactivate your 2FA,


1) Go to COSS.io and log in to your account. Go to Settings > Security. You will see this:





2) Click on "Activate 2FA". 

You will go through the steps needed to Re-enable your 2FA.








4) Click on "Complete"  to finish the process.


That will reactivate your 2FA.



Stay Frosty,
COSS team.