To make a withdrawal to your Wallet, please follow the steps below:

1. Log in to your account and click on 'Wallet' in your account dashboard;

2. Choose the cryptocurrency you wish to withdraw and click on the withdraw icon;

3. Copy and paste the receiver’s public withdrawal address or scan the QR-code;

4. Enter in your 2 Factor Authentication token from your Google Authenticator app. You will be required to enable 2FA in case it is inactive. For detailed instructions on 2FA activation, please see SOLUTIONS/"How can I activate 2FA?"

5. Check your email. You should have received an email from COSS containing a withdrawal confirmation link; 

6. Click on the link in the email to confirm and complete the withdrawal; 

You will receive another email notification from us confirming that your withdrawal is complete.

You’re done!