Deposits and Withdrawals

Cross chain deposit / withdrawal
We sincerely apologize for the delay in your cross-chain transaction processing. Please kindly note that the customers' funds deposited to the wrong...
Mon, 19 Feb, 2018 at 5:11 PM
Cross-Chain Deposit
We are receiving a significant number of requests regarding cross-chain deposits and would like to seek your kind understanding and patience regarding the p...
Sun, 11 Feb, 2018 at 3:54 AM
Minimum Deposit
Please note that the minimum deposit for ether is 0.1 ETH. Only the amounts exceeding 0.1 ETH will be reflected in your Wallet Balance. If you have depo...
Fri, 9 Mar, 2018 at 2:59 PM
Will I lose my cryptocurrency if i deposited less than the required minimum?
Your deposit is not lost. The minimum amounts that you can deposit are 0.005 BTC and 0.1 ETH. If your deposit is lower than that the amount will not be refl...
Tue, 9 Jan, 2018 at 11:15 AM
How can I make a deposit?
To make a deposit to your Wallet, please follow the steps below: 1. Log in to your account and click on 'Wallet' in your Account Dashboard; 2. C...
Tue, 9 Jan, 2018 at 11:25 AM
Deposit stuck
Please try sending a small amount once again. Many users have reported that such method has helped their stuck transactions to go through. In the Event ...
Fri, 9 Mar, 2018 at 3:02 PM
Why does my transaction(deposit/withdrawal) take so long?
COSS puts security above convenience, and we hope our users appreciate that. There are multiple transactions in play that a user doesn't see when depos...
Tue, 30 Jan, 2018 at 4:43 AM
Where can I see the status of my withdrawal?
When you request a withdrawal, COSS sends you two emails. The first email contains the information about the request. The second email contains a link that ...
Tue, 30 Jan, 2018 at 6:46 PM
KYC procedures for FIAT
FIAT trading is available on COSS after you have completed the following two KYC verification. Please check the KYC guide for step-by-step instructions ...
Wed, 5 Sep, 2018 at 11:13 AM
How can I make a withdrawal?
To make a withdrawal to your Wallet, please follow the steps below: 1. Log in to your account and click on 'Wallet' in your Account Dashboard; ...
Fri, 9 Mar, 2018 at 3:07 PM