Waiting for open orders to complete
COSS platform is not responsible for delays in any of your desired trades, as we are not buying or selling your tokens. We are only providing the service fo...
Thu, 24 May, 2018 at 11:14 AM
How to cancel an order
Due to huge amount of inquiries, we apologize for the delayed response. To cancel the order, please follow these steps: 1) Select the pair for which yo...
Fri, 9 Mar, 2018 at 2:21 PM
Steps to buy tokens
Please go through the following steps to buy any Cryptocurrency : 1) Login to your COSS account and go to 'Exchange' from your account dashboard; ...
Thu, 24 May, 2018 at 11:38 AM
What is my trading limit?
Since October 20th, the trading limit is 100K for all account levels until the new KYC procedures are in place in 2018.
Tue, 30 Jan, 2018 at 4:48 AM
Limit Sell Order
Before confirming the limit order. Please ensure to manually change the price as it is set as market order's pricing. Best regards, C.O.S.S Suppor...
Fri, 9 Mar, 2018 at 2:27 PM
Missing Trading Pairs
As some users have pointed out, there are no pairing such as XEM/COSS etc. This is because there is almost no demand for such pairings. If the deman...
Fri, 9 Mar, 2018 at 2:32 PM
What is the difference between a limit order and a market order?
The Limit orders are executed by the trading engine automatically when the price matches; if the price does not match, the limit order may never be execute...
Tue, 3 Apr, 2018 at 6:02 PM
How do i cancel my order?
1) To cancel your buy/sell order for any trading pair, click on the horizontal bars besides MARKETS 2) You will see the trading pairs available on COS...
Thu, 3 May, 2018 at 4:49 PM
How do trading promos work?
A trading promo is an event that takes place over a certain number of days and rewards a certain pool of traders. So it could look something like this :...
Fri, 4 May, 2018 at 11:10 AM
How to read a candlestick
Candlesticks are used by traders because they convey a lot of information in a easy to interpret design. So named because of its resemblance to an actual ca...
Wed, 6 Jun, 2018 at 10:05 AM