2FA questions and solutions

Two-factor authentication (2FA) recovery code, its activation, deactivation and resetting instructions

2-factor authentication (2FA)
Invalid Google Authenticator codes are displayed because of the incorrect device clock settings.  Your clock must be synchronized with the correct local ti...
Tue, 30 Jan, 2018 at 5:29 PM
Unable to activate 2FA
You can activate your account using google authenticator or Authy from your phone.  Your phone's clock needs to be synchronized with the correct local...
Fri, 4 May, 2018 at 3:54 PM
2FA for non-smartphone users
To enable 2 Factor-Authentication for users who are unable to install Google Authenticator, Duo Mobile, Authy or Microsoft Authenticator, click on the link ...
Mon, 19 Mar, 2018 at 2:12 PM
I've lost my 2FA private key! Help!
There might be any number of scenarios where you could have lost your 2FA private key. Please email support@coss.io to pull in a request to disable 2FA....
Sat, 29 Sep, 2018 at 5:39 AM
Activating 2FA
Please follow these steps to activate 2FA on your account. 1) Log in to your account at https://sso.coss.io/login , and you will see this: ...
Sat, 29 Sep, 2018 at 5:40 AM
Limitations in sending SMS to users in India
To our friends in India,  Please update your DNC ( Do Not Call ) settings if you are not receiving any SMS from COSS.io Check your DNC settings by g...
Wed, 27 Jun, 2018 at 11:44 AM
How can I activate 2FA?
To activate 2FA, please take the following steps: Log in on coss.io. Click 'More' in the 'Account' section on your Dashboard.  ...
Tue, 3 Jul, 2018 at 4:35 PM
How can I disable 2FA?
To disable 2FA please take the following steps: Log in to your account on coss.io. Click the 'More' button in the 'Account' secti...
Tue, 3 Jul, 2018 at 4:36 PM
How can I reset 2FA?
1. Deactivate 2FA (for details, please see "How can I deactivate 2FA?"). 2. Enter the 2FA code and click 'Confirm'. 3. Scan the QR cod...
Tue, 3 Jul, 2018 at 4:38 PM
My 2FA is not working
Please try the following: 1) Try clearing your cache or using a different web browser. 2) If you are entering the code and the time has finished on Googl...
Tue, 3 Jul, 2018 at 5:04 PM